Impact Of Tourism On Penang Island Tourism Essay

Impact Of Tourism On Penang Is add Tourism EssayIntroductionThe students of outside(a) Tourism and Hospitality Management from SEGi University College went on a baptistry study research at Penang Is attain from the 12th November to the 15th November. In these 3 three days and deuce nights study, the students managed to interviewed as numerous as 60 local residents of the state to probe and investigate on the impact of tourerry towards Penang Is republic.Literature Review- Penang Island, A Place for Tourism and HeritageThe briny designer why our study trip chose Penang Island is beca intention of the historical sites and heritage places. Penang incorporates modernity with a touch of traditions and old world charm that is sure to captivates the heart of many tourists and travelers alike. With George township which was recently listed as a UNESCO World Cultural Heritage Site makes visiting Penang an even more eventful trip. Penang withal entices the tourists with its rich and p lentiful palatable cuisines and mouth-watering food. Home to the Baba Nyonya descendants, this beautiful state is also rich with cultures and traditions wholly living harmoniously under the iodin same roofPenang is located at the Northwest coast of Peninsular Malaysia by the Straits of Malacca. It is the second smallest state in Malaysia right afterwards Perlis. The name Penang is actually derived from a tree called Pokok Pinang that is wide found along the sea side of Penang Island. Generally the state of Penang could be sub divided into deuce geographies the Penang Island and also the Seberang Perai. Penang which is widely made out of craggy topography has a limited low land area for growth hence the land reclamation project near the coastal area.In an average day, the temperature at this place varies from 27 degree Celsius to 30 degree during the day time while the night time promises a temperature from 22 degree Celsius to 24. Since Malaysia is located on the Equator line, this place has a very high humidity and the average annual rainfall is approximately 2670 mm.All in all, the students of ITHM find that Penang Island is indeed filled with rife of cultures and traditions that many opposite places in Malaysia is definitely lack off. The culture and heritage sites at these beautiful places are still intact and maintained to perfection. Tourism undeniably has change the way of life for the Penangites vastly.Here I enclosed in the Itinerary of the whole 3D2N study trip of ITHM students. (*Refer to addition IV) ruleologyQuestionnaire- Method of Data CollectionDuring the fieldtrip to Penang on the month of November, the students of ITHM manage to compile a impart of 60 pieces of questionnaires per group on the impacts of touristry on Penang Island. Local residents of Penang were conscious of the survey and requested to answer 10 simple questions regarding on the issue.The questionnaire consisted of 10 questions divided into three parts Impacts of to urism on local environment, impact of tourism on local people- socio-cultural, and impact of tourism on local economy. The answers to the questions are in the form of Yes or No and could be ticked in boxes.A total of 60 respondents were found and they agreed wholeheartedly to help us out on the mission to uncover the facts about tourism in Penang. Of the 60 respondents, the highest consider of responses agreed that Tourism Penang has indeed brought about positive feedback on the political economy of the state. pull down though some respondents had difficulty understanding the questions given, but we manage to way it out by slowly explaining to them on what the questions are all about.The analysis of the response was done in two ways. We divided our group member into two units, where one unit is assigned to complete the (i) 30 pieces of questionnaire by asking local hawker peoples opinion, whereas the remaining (ii) 30 pieces are distributed among the local residents whom are not utilisationing at the current moment. Nonetheless all of whom answered the questionnaire were from the local people of Penang Island.DiscussionTourism Development- InfrastructuresUnlike any another(prenominal) states in Malaysia, Penang is labelled as one of the leading destination in the country today and many tourists who visited Malaysia would definitely anticipate the visit to this very heritage site. The main reason why Penang has been where it is today is mainly because it also has a better and more developed basis than just about of the other places in the country. Generally there are two stadiums located at Penang for the convenience of the locals as well as to attract tourists and outsiders to take part in any sports event over here. The City arena or more commonly known as Stadium Bandaraya Pulau Pinang is the first and oldest stadium which is still in use up till today. It was built by the British in 1932 and ever since then had become a popular spot for any football matches. The other stadium mentioned is the Penang State Stadium. This cuttingly established stadium back at the socio-economic class 2000 has a capacity of 40, 000 spectators. The next cutting edge design infrastructure built in Penang is none other than the Geodesic Dome located at Komtar. This progressive and advance looking dome is a multipurpose hall used for official functions, performances, states events and many other event purposes. The design of this dome comes from the concept study by R. Buckminster Fuller who is the master mind behind this partial-spherical structure. The main entrance to this dome is through the take aim five roof top which only makes it even more appealing to the tourists and visitors. In hurt of highways infrastructure, Penang is certainly quite commendable as well. Highways such as the Bayan Lepas Elevated Highway, Jelutong Expressway and Butterworth Outer Ring Road are the few expressways constructed for the convenience of the automobile use rs. And let us not forget about the advanced-looking Penang outside(a) airport. The Penang International Airport (PEN) is the main airport for the northern region of Peninsular Malaysia. At present, the airlines flying to the Penang International Airport includes AirAsia, Cathay Pacific, china Airlines, Firefly, Jetstar Asia, China southerly Airlines, Kartika Airlines, Lion Air, Malaysia Airlines, Silkair, Singapore Airlines, Sriwijaya Air, Thai Airways and Tiger Airways. This airport is also known as the fourth biggest airport in Malaysia after KLIA, Kota Kinabalu International Airport and Kuching International Airport. It has also been awarded as the Airport of the Year for 2009 Frost and Sullivan Asia Pacific Aerospace and Defence for airports for the category of below 15-million-passenger.Economic Impact of TourismThe main economic development in Penang would or so certainly relies on the tourism sector as it turns out that this sector yield major contribution towards the inc ome and financial growth of the state. found on the record by the Tourism Ministry, Penang has recorded a 40 per cent increase in the way out of international tourist arrivals between January and June this stratum (2010). There were 405,932 tourists up till June, as compared to 244,146 in the same period last year. Of the tourist arrivals, Indonesians topped the list at over 92,000, followed by Singaporeans (51,392), China (16,000), Australia, Japan, Latin America and India (12,000 each), United States (10,000) and Middle East countries (1,360).The economic benefits of tourism were readily acknowledged by research participants in this study. Nearly everyone interviewed agreed that tourism led to the creation of jobs and it somewhat turns out to be the main source of income for most of the family as well. Residents of the communities commented that tourism often exploits about positive feedbacks on the economics of the state and the standard of living too. A resident of the local neighbouring town said that, Without tourism, the economy would be stagnant. other resident also noted, With the existence of tourism in Penang, we get to enjoy many top notch facilities and infrastructures such as the better public transportation system and the Penang stadium. For some there was a sense of certainty about the likelihood of tourism flourishing in this state. With so many demands from tourists all over the world, regardless of domestic or international, many believed that tourism was expected to take place whether or not local residents desired it.The Swettenham Cruise Terminal which was recently redevelopment has added an extra entry layer into the island. Based on the statistic from Penang Economics Monthly April 2010 Issue 4.10, it states that in year 2009, a total of 680, 000 cruise passengers are recorded to permit arrived in Penang. It has been estimated that this year at least 890, 000 numbers of tourists willing turn up. The average cruise passenger spe nds anywhere between US$85 (rm280) to US$115 (rm350) a day when they come on land. Thats not bad considering they are in Penang for less than 12 hours. Penangs the perfect destination for cruise passengers with limited time, the minute they stride off the pier, theyre already in a World Heritage Site, said Battistotti, PGT director, who is also the chairman of the Malaysian Association of Hotels (Penang chapter) and the General Manager of G Hotel.Another factor that contributes to Penangs thriving economic from the tourism sector is no doubt the Tourism Malaysias active courtship of the Middle Eastern market. It has been clear that 11th kinsfolk incidence is a significant factor influencing the increase of Middle Eastern tourist arrivals to Malaysia. There are however other factors such as tourist expenses in Malaysia, tourist income, travelling expenses and the standard of living in this country that affect vastly on the number of tourists arrivals as well. Based on the work done by Norlida Hanim Mohd Salleh (2010, pp. 37-52), she mention that, The importance of the Middle East tourists to the Malaysian tourism industry can be viewed from several indicators such as number of tourist arrivals, tourism receipts, the average length of stay and potential of future tourism market. She also mentioned that the average spending of the Middle Easterners have a higher(prenominal) purchasing power than other tourists over here. According to the case study, the average expenditure of the Middle Easterners was RM3, 503 during the year 2003 whereas tourists from other places only spent RM2, 013.In general, tourism has a variety of economic impact on the Penang Island. All these could be explained using the Multiplier Effects Theory. From the work done by Daniel J. Stynes (1997, pp. 11-14), he mentioned thatThe most direct effects occur within the primary tourism sectors lodging, restaurants, transportation, amusements, and retail trade. Through secondary effects, tourism affects most sectors of the economy The study might use a sales multiplier of 2.0 to indicate that each dollar of direct sales generates another dollar in secondary sales in this region.This understandably shows us that tourism the main the effect of this Multiplier theory where with tourism it brings about the development of other industries as well such as restaurants, shop malls, and theme parks.However there are still numerous negative impacts of tourism for Penang Island. For one, a country that relies on tourism industry alone as their main source of revenue could be risky and dangerous. Economic dependence should always be versatile and all-rounded in order for a state to thrive and flourish. This is because tourism business is very seasonal. During peak season, tourist arrivals will increase tremendously especially during the year end period. Conversely the number of tourist will dropped drastically during off-peak season. And this can post immerse danger to the states we llbeing as it might create a high rate of unemployment.Environment Impacts of Tourism It is distinguished to understand that although tourism has boosted the economics of Penang vastly but one shall never forget on the value of the environment and natural habitat of the very island. For what we know, land is a very scarce resource in Penang Island. This is mainly due to the fact that Penang is largely made up of hilly topography and most of the low land area has already been accommodated and developed. Based on the research done by Ngai Weng Chan (1998, pp 305-318), he also mentioned that the efforts at industrialization and the development of other economic sectors had bring about the improvement of the states urbanization. Unfortunately this had also caused greater pressure on the land usage. As a result, the Government act upon on the land reclamation as a solution but it is still not enough to satisfy the high demand for land in the island. At present, many developers have alr eady resort to the remaining hill land and also the reclamation area on the island for their next huge projects. Example of such project would be the Waterfront City Project (*refer to appendix I), which represents one of the highest proportions of leisure-based services anywhere in South East Asia. Promising as it may seem, this project which is to be built on the 338 acres of reclaimed land along Penangs eastern coastline will majorly impact on the condition and status of the islands wellbeing. To begin with, placing fill in a reclamation area could disturb the water quality of the adjoining sea as well as threatening the flourishing existence of tip stocks and habitats found in coastal seas and connecting lochs and lagoons.Another example of project built without the heed and consideration of the environmental issues would be the Tanjung Bungah suburb which is situated between Georgetown and Batu Ferringhi. This small town was built at the hill land areas which could post many dangers to the environment and also on the inhabitants over there. Based on the journal written by Adrian M. Steinberg (2010, pp. 318-340), he mentioned that, There are many environment risk by project at hill site areas in Tanjung Bungah, Batu Ferringhi. Tanjung Bungah used to be a peaceful village only lodged by small groups of families and fishermen. However over the years, many huge corporate chose this very spot to build commercial buildings for tourism purposes. Example of these recreational structures includes the Tanjung Bungah Floating Mosque and also the Penang Water Sport Centres. Hence, the quality of the sea water deteriorates due to the discharge of raw sewage and the resulting pollution makes it a breeding ground for jelly fish. As a result, the sea all along the northern belt is no longer suitable for swimming anymore.Penang agglomerate which is another far-famed tourist destination spot is an example of tourism development at hill land area. Located high above the land, Penang hillock is perfect as a holiday sanctuary due to the breezy and cooler environment. The state Government permitted this development because it brings forth higher monetary and pecuniary policy to the states economy. Based on another case study by Ngai Weng Chan (1998, pp. 14-27), he mentioned that, Massive hill development, especially the clearing of vegetation and the cutting of hill slopes will bring about increased and accelerated run-off, increased soil erosion and a high probability of landslips and landslides. In the event of heavy rainfall, such as that which coincided with Tropical Storm Ryan on 18 September 1995, landslips and landslides would occur. In fact, a total of about 60 landslides were reported along roads on Penang Hill and its vicinity after the heavy rainfall during the above storm. This clearly shows that without a proper planning and preparation, many inadvertent events might occur.Paya Terubong used to be a predominantly agriculture area. As t he years gone by, it slowly turns into a working-class neighbourhood in the central part of Penang Island. Based on a case study by Ngai Weng Chan (1998, pp. 14-27), he found that there is a total of 60 landslides reported along the roads of Penang Hill after the destructive Tropical Storm Ryan which happened back at 18 September 1995. Landslides not only harm the residents of an area but, in fact, it post tremendous dangers to motorists as well. In addition, it might pollute the river and in long-term run, may results in flood at low land area. The massive expansion project at Paya Terubong is the most apparent example of hill land development at Penang which is rather an impulsive and foolish action. The project which mostly accentuate on housing, infrastructure and a new township is actually one of the main tourist attraction at Penang Island at current. According to the Malaysian Law however, hill land with slopes of more than 20 degrees should be safeguard and conserved in its natural state, generally as a forest reserves. Ngai also stated in his case study that the Paya Terubong hill land development is a major failure of the state island by saying, According to the Consumer Association of Penang (in its April 1996 issue), the Paya Terubong housing project is an invitation to a disaster, maybe comparing the Majestic Heights as similar to the Highland Towers which collapsed in 1993. Soon after this report, the extensive mudflows occurred in early May 1996. Chan (1997) has demonstrated how fast development on the hill slopes of the Paya Terubong valley in Penang has given rise to landslides, mudflows, sedimentation of rivers and downstream flooding. (*refer to Appendix II)Culture and Heritage Impacts of TourismEven though the official religion of the country and state is Islam, the residents in Penang are all given the freedom and rights to follow on their personal beliefs. Buddhism is still the main religion over here. As such, the Peranakan or more com monly known as the Baba Nyonyas made 5% out of the 2 million residents of Penang. The Baba Nyonya is actually a descendent of the Chinese immigrants who partially adopt Malay customs with a touch of Chinese as well. This made the Penang Island rich with an abundant of cultures and traditions. For Penang Global Tourisms (PGT) new managing director Ooi Geok Ling, she exclaimed that if she were to describe Penang as a dish, she would go for the RojakAll the individual fruits and veggies retain their individualism, and the rojak sauce brings everything together. This is what makes Penang so unique, our diversity and our pride in being Penangites.This clearly indicates that Penang has a presence of people from so many ethnicities and religions living together in harmony. All these could be reflected in the many festivities that are being renowned throughout the year, ranging from the Chinese New Year to the Indian Festival, Thaipusam. Besides, Pesta Pulau Penang which is an annual carni val event makes the city all vibrant and vivacious.Besides that, Penang is also famous with the potassium bitartrate Boat Festival. Since 1979, it has been a culture to hold the International Dragon Boat Festival over the Teluk Bahang Dam. Besides attracting international tourists during the period of this event, this amazing festival also strengthens and tightens the bonds between the each and every citizen. Another remarkable festival held yearly over this state would none other be the Chingay Festival. This interesting event which all started back at 1919 to celebrate on the birthday of Kuan Yin, the Goddess of Mercy displays a wonderful act of skill in the form of a procession. (*refer to Appendix III)George Towns entry into the Unesco World Heritage Sites listing is a big recognition of Penangs unique history. This big recognition was declared back at July 2008. George Town which was one if the first British colonies to be established back many years ago is indeed filled with many historical sites. Besides that, Penang is also famous for many other historical sites that some even dated back at centuries ago. All these factors contributed to the rising numbers of tourist arrivals into the state regardless of domestic or non-domestic.ConclusionAfter all the investigations done on the impact of tourism on Penang Island, we found that tourism has indefinitely brought about many changes to the used-to-be-peaceful island. The most apparent changes would definitely be on the environment of the island. Noted as one of the best and most relaxing destination in Malaysia, Penang was once a very serene and calming place to holiday at. Currently however, many unplanned and unorganized development had cause many environment degradation.In terms of states economic, there is no doubt that tourism plays a major role in sustaining the monetary of the country. Tourism brings positive impact on economy by providing more job employment for the local peoples.With proper actio n and care from the Government and the residents of the state. Penang will definitely continue to flourish and blossom into a more majestic and magnificent state in Malaysia

Reflection Paper on Criminology Group Presentation

Reflection Paper on Criminology Group PresentationI found that making this academic presentation to be a very challenge experience. This was mainly down to working with a chemical classify of pack that I dont k direct, a nonher factor that may defend contributed is that I had to study an area of capital of the United Kingdom that Im not familiar with. Despite how challenging I thought the experience was I also found that working on, and presenting the presentation to be a honor experience, this was because I was able use theories I had learned and apply them to a specific area. The groups we were in were allocated at random, this was d bingle by giving each someone a number between one and four, the number you were given is the group that you are in, this led there to mixed groups with mixed levels of ability. I found the subprogram to be quite bothersome as I was split from the friends I had formed in the seminar group, the group I was put into consisted of four people.Afte r macrocosm allocated into are groups were told that for the presentation we could choose any post code to interrogation as long as it was in London. After this we were then told that we had to gather cultivation closely that specific area and that we had to use different theorys to excuse the culture we had gathered. At the end of the seminar the group I was in all exchanged connexion details so we could talk over the up coming independent learn week. Over the independent study week we decided as a group which area we want to study which was Harlesden. The task I was given was to pick a crime of my choice and gather statistics on the crime using the Metropolitan Police statistics website, later on I would use the theories that we had been taught in our lectures and seminars to explain the crime I had picked. Another part of my task was to find statistics and information almost the housing in Harlesden and try and compare them with the crime statistics I had gathered.It took a bit of time but I did finally decided on the crime I was going to pick and the crime was robbery. After I decided I then looked on the internet for information and statistics for robbery, the main website I used was the Metropolitan Police statistics website as it was reliable and we were shown how to navigate the website in the seminar. Finding reliable robbery statistics was quite straight forward to do as the statistics on the website were up to date and were fairly easy to understand. This was quite the opposite to the information on housing on the MET Police statistics website, the just about difficult part, for me at least, was trying to decide what information was relevant and useful and separating it from the useless irrelevant information. Another factor that hindered me was that the majority of the information was outdated which made it unreliable. This problem was not comely isolated to me as other members of my group also faced being confronted with too much inform ation and having to deal with outdated statistics. It was useful that the group I was in would meet up twice every week outside of the seminars to discuss the progress that we had each made, it also meant that we could discuss any issues that we were having and go any concerns that we had about the presentations. One problem with this was that one member of the group almost always never showed up to the meetings which isnt useful for the group or the individual. During one of the scratch meetings we had I told my group about the problems I was facing trying to find reliable information on housing, the group helped me decided that I should just gather the statistics for robbery in Harlesden. After I gull done this they told me I can then use these statistics and compare it with the previous year, the thinking derriere this was that by comparing the robbery rates of this years and the previous year we can show whether or not the actions being taken by the patrol or preventions th e police have put in place to decrease robbery in Harlesden are truly working, they also suggested that I should compare Harlesdens robbery rate against the MET total as this would show how Harlesden compares with robbery rates in terms of the whole of London.In my presentation I used three theories to explain robbery, the three I chose to use were the classicist approach of rational decision, zones of transition theory and also the relative deprivation theory. All three of these theories had been taught in the lecture, provided I found that by doing my own personal reading and internet research it helped me fully understand these theories and then be able to apply them to the statistical data and explain robbery. The readings and internet research that I did meant that I was able to write a great statement on why robbery in Harlesden is committed, whilst also knowing the theories to a degree that I would be able to explain them during my presentation.As a group before the deadline we decided that it would be easier and much useful to do four individual presentations instead of one big presentation. During my presentation I felt that my presentation skills could have been better, this was maybe because it was the first presentation I had to do at university and nerves may have played a part. The fact that we decided to do individual presentations may also have been a factor because when your in a group others could bring up points that maybe you might have forgotten in the moment and help you through moments when you need it. All but one of my groups individual presentations seem to go alright, the one that went quite wrong was the person that never showed up to any of the group meetings, there presentation was one slide long with not much information on it and they didnt seem to have tried to complete any of the tasks we mountain them to do. It was quite frustrating to see because if they had turned up to group meetings they would have found that completi ng the presentation to be quite easy. If I was to change anything it would most likely be to practice my presentation skills, as I felt that this was the part that let my presentation down, this would have made presenting the presentation easier and may have even improved the grade that I received.Before I began to look at Harlesden I little idea where it was, and had almost no information about the area. This meant that I got my first impression of Harlesden from the MET police crime statistics, this in turn gave me the feeling that maybe Harlesden was a area that was maybe rife with crime. This changed however later on having done more investigating in to area and having spoken to the two people in my group that live there, my impressions have now changed and I now view Harlesden like most other place, there are some better areas and there are some worse areas. This shows how working in a group can be beneficial as they helped me see that I shouldnt judge a place on just statisti cs and that you need to speak to people that live in the area to fully understand the area. If I had been in a group with people that didnt live in Harlesden I believe that my first impression of the area would still be the impression that would have today, yet having people in my group who had experienced Harlesden first hand and could talk about the experiences they have had helped assist in changing my first impression.I felt this presentation helped me because I was able to improve on my weakness which I had which was my presentation skills and this allowed me to improve this in a later presentation I did for another module. So reflecting on my experience of this presentation allowed me to improve the capacity to reflect on action so as to engage in a process of continuous learning (Schn, 1983173). This experience also showed that I was able to complete my research and gather information and deliver it in a presentation which was a new thing for me. At first I didnt feel confide nce that I would be able to deliver a good bandage of work, but by working with others it has shown me that if you all work together on a piece of work it doesnt seem as daunting and it will make the experience more rewarding.BibliographySchn, D (1983) The Reflective Practitioner How Professionals Think In Action. New York staple fibre Books

Analysing a Company: DHL

Analysing a Company DHLThe aim of this strategic planning document is to thoroughly analyze a play along and based on the analysis find the right strategy that fits the companys business purpose and mission. The right strategy, depending at what is directed, should help the company strengthen its position on the trade add-on profits help sense of humorh further outgrowth. If a company implements a wrong strategy, it can ca social function bad damage or it can harbour capacious financial imp put to work on the company which could even end up in bankruptcy, which wipes the company off the securities industry.The company chosen for this paper is DHL articulate with guidance on European region. DHL is part of the Deutsche Post DHL (further DP DHL) disfigurement/group. The reason why I engage chosen DHL for the Strategic Planning Document is that I pick up been working for DP DHL group for tetrad years. I work specifically for IT Services which is the service line that inte rnally supports the integral IT technology of the whole DP DHL group.ABOUT THE COMPANYDHL was founded in San Francisco exactly 40 years ago by 3 budding entrepreneurs Adrian Dalsey, Larry Hillblom and Robert Lynn. It went from small company tape drive papers by airplane from San Francisco to Honolulu1 to global company shipping EVERYTHING more or less the world.DHL delivers cartridge clip-critical shipments as well as goods and merc transcendise by road, rail, air or sea. DHL canalizes courier and utter shipments via single of the worlds most extensive networks to over 220 countries and territories. The company employs more than 300,000 employees all around the world.DHL Express provides wide unravel of easily accessible work and solutions for their guests from transport of letters, information to transport of destinys and goods. It operates in more than 220 countries around the world and employs more than carbon,000 employees. DHL Express is number one in Europe with 25% of market sh be. instruct history 21969 DHL founded by Adrian Dalsey, Larry Hillblom and Robert Lynn in San Francisco1974 The first off UK office undefendable in London. Globally, DHL had more than 3,000 customers1979 DHL extends its run to delivering packages. Only document services had been available until now.1983 DHL is the first air express forwarder to serve Eastern European countries. An inter guinea pig distri merelyion centre was opened in Cincinnati, USA1985 A state of the art hub was opened in Brussels. More than 165,000 shipments atomic number 18 handled per night1998 Deutsche Post became a sh beholder in DHL2002 Deutsche Post World Net became the major shargonholder in DHL and 100% shareholding was completed by the end of the year.DHL Our Company Portrait online. unattached at www DHL Steps to success online. Available at www 2005 DP DHL acquires Exel, the British logistics corporation. Exel primarily offers transport and logistics solutions for key customers20 08 DHL opens new state of art European air hub at Leipzig/Halle Airport in Germany.DHL legally operates under Groups title outlined as Deutsche Post AG and uses its brand name DHL. As previously mentioned DHL is part of DP DHL group and is formed by 3 divisions Express, Global Forwarding, freight and Supply Chain supported by internal services Global Business Services. Mail is a standalone division that is part of Deutsche Post brand. All quartet divisions together create Deutsche Post DHL as the picture below describes.DP DHL Corporate Presentation, October 2009, p. 3 online Available at www. DHL has a divisional form of structure. The DP DHL group is organized into quartette operating divisions, each of which operates under the control of its own divisional headquarters. The Group management functions are performed by the Corporate Center. forethought responsibilities are structured in accordance with decision-making, responsibility and reporting linesBoard departmentsCorporate departmentsBusiness departmentsService departmentsRegionsDepartmentsDHL Express provides standardized products and services courier, express and parcel (CEP) both locally and globally depending on the country. Whether it is document or parcel, road or air, DHL Express provides several different types of services that are divided to four basic groups1. Same DayAn immediate pick-up of a shipment by a dedicated courier, with an emergency voice communication within the same day era via a dedicated network.2. Time DefiniteExpress door-to-door delivery by a certain time on an overnight or next potential business day basis.3. Day DefiniteReliable door-to-door delivery within a certain number of days4. Optional Services merchant marine convenience with a range of optional services to support your express transportationDP DHL Annual Report 2008, p. 22 online Available at www.DHL Express Services Good afternoon online. Available at www External AnalysisCourier Express and Parcel (CEP) ser vices exist in any single country around the world. It is neither country specific nor region specific industry. There are thousands of logistics companies operating locally or internationally around the world and Europe is not an exception. sealPESTLE analysis is a view on outside surround companies operates in. There are five external portions that influence life of government activitys Political environment, Economical environment, Socio-cultural environment, Legal environment and environsal factor.The below PESTLE analysis focuses on CEP companies in European market.Political EnvironmentEuropean region is stable environment that is not affected by any significant governmental crisis in countries and no major changes in political structure are pass judgmented in near future. More than half of European states are integrated into European comm unity, European Union and create one of the biggest single markets for trade and investment in the world. EU en commodiousment has re moved border lines and has made trade and business more accessible for its members. It has brought greater opportunities for businesses, wider range of companies and benefits for their customers.EU has created closer links with immediate neighbors and enables bigger exports, free movement of services, payments and capital for trade and investment. Prior liberalization in 90s there were many national postal operators acting as monopolies. EU decided to start postal reform that firstly completely liberalized CEP market. Liberalization has enabled both national postal operators (Post Offices) and hugger-mugger postal companies to enlarge their business portfolio into parcel and express market.This happens through acquisitions of well- stranded companies and smaller national companies. Exactly, as it happened to DHL through acquisition by Deutsche Post in 2002. beneficial liberalization in Europe go forth be completed by 2012 which gives current companies time to strengthen their po sitions, build new networks and gain wider portfolio of customers.EU has as well built up confidence in European political and stintingalal future of each member which enables companies to make longer term decisions, strategies and investment plans. presently the CEP market is highly belligerent and companies take aim to create capital to assemble strong and powerful position in much(prenominal) an environment and have to have built up networks supported by the modernist technologies. compendEurope is stable environment where no major political changes are expected. Full liberalization of European postal market that will be finished by 2012 will bring more competition especially on domestic level. However, there is a potential to merge or acquire those companies operating in the local markets and increase market share. Big companies operating on international level have an returns of built global networks and modern technology behind them.Economical EnvironmentCEP is highly potential market and its growth is directly related to the level of GDP. Global trade is on the rising level and together with industrialization has made CEP services more substantial for majority of industries. Additionally, product life cycles have been reduced, quality awareness among customer is growing and in order to succeed companies are forced to maintain high quality standards.The global economic crises caused reduction in economy and it has affected the entire logistics sector. Volume of shipments declined and the recession slowed down the whole market. Even the big corporations have to fight with decreased revenues and change their investment plans and business strategies.Governments around Europe support investment plans by structural reforms and programs that encourage investors to invest. During the big economic crisis in 30s this did not happen and governments tended to act individually without multinational or even global co exercise. Todays economies learnt fro m those mistakes which help to lower the implications, increase customer demand and support start of growth. Due to the crisis companies changed their investment plans but did not stop them. Merges with smaller companies, agreements and strategic acquisitions equal one way of increasing the competitive vantage.uphill markets represent big opportunity in long-run perspective. There is potential for investment and development in emerging markets and it is expected that industrialization will bring opportunities, the economy will growth and market for services will accelerate. The crisis negatively affects profits of both company on one hand but on the other hand big corporations with strong brand and position in the market have to exploit this opportunity. Smaller companies do not have potential to expand because they are in bigger hazard of losing bills or even bankruptcy if they fail. Big corporations are able to absorb that risk much easier.Companies have started to reduce cos t and people have started losing their jobs. Restructuring of company structure is one of the way how to move forward. IT is core element of any company that operates in logistics industry. Companies have to invest huge amount of money to development and maintenance of their IT infrastructure. Recent trend leaves development in Europe and transfers hosting and maintenance of the infrastructure to Asia.SummaryConclusion from the Economical environment analysis is that companies should not stop their investment plans because of economic crisis. It is authorized in current situation to strengthen position in the market and expand if possible. Emerging markets represent a potential of rapid economy growth. The risk of loss is the same for all companies but for big corporations is more acceptable. Reduction of cost is avertable for every company and restructuring or outsourcing are the ways of dealing with it.Socio-Cultural EnvironmentThe three aspect of PESTLE analysis focuses on fo rces within society. Social and cultural forces affect customers attitudes, interests and opinions. Companies moldiness be able to offer products and services that aim to complement and benefit customers needs and wants. If they do not rapidly serve to changes in society they will lose market share and demand for their product or service will decrease.Removing of border lines makes trade and business in Europe more accessible. Emerging markets are transmit that is constantly ontogeny and rapidly growing. Although the infrastructure is not as developed as in Western countries, there will be improvement with economic growth. It is important for the company to establish its brand and achieve good and reliable image and service quality among its customers. The portfolio of services that is offered in developing countries is not usually complete and focuses on the biggest needs and wants of the business.Companies do not have the unless affect and responsibility to their customers. T here are different part of society they are in contact with. There are needs of employees, investors and the society as a whole. Research Development department play an important role in this area. Customer satisfaction surveys, employee satisfaction surveys, market surveys help the company to build its brand and image, increase employees commitment and shape public awareness.CEP market and logistics industry play one of the key roles in the economic growth globally not only when within European market. Increases in volumes of goods transport has proceed to higher CO2 emissions which according to climate scientists have direct affect on global warming. It is social cost for the society and governments discourage those social be with fines, taxes and legislation. Companies responsibility is to decrease these cost and work with more efficient and environmentally friendly means of transport. Social cost have negative affect on customers spending but could be balanced by larger of fer of environmental friendly orientated products.SummarySocial forces affect customers needs and wants and it is important for the company to know it and benefit from it. Therefore the role of Research Development is very important. Company has to respond to changes in society quickly not to publish market share and demand for services. Customer satisfaction surveys, market surveys, employee surveys play important role in create companys brand and image in the market. restrain lines have been removed within EU and services are more accessible in the whole Europe. Emerging markets represent an opportunity for companies to enter and establish their brand and image.Additionally, there are also social costs for the society that companies have responsibility for. The affect on environment is significant and companies role is to decrease those costs by working with more efficient and environmentally friendly technology which is then balanced by larger portfolio of environmental frien dly oriented customers.Technological EnvironmentTechnology environment is vital part of every business that rapidly moves it forward. Technological innovations have changed the world and manner in which every business operates. Technology has created society expecting immediate results. Information exchange between customers, companies, people or any stakeholders is faster. That gives benefit to businesses as they can react quickly to any changes in the operating environment. However, the ability to quickly react also brings extra pressure on companies because they are expected to deliver on time and without any delays.Customers in service industry have to continuously face new challenges in planning, managing and monitoring their business processes. Companies in CEP market (and not only there) started offering customized logistics solutions to meet challenges for example safety transport of sensitive products such as pharmaceuticals and vaccines to the healthcare industry done with in a temperature-controlled environment. Operations in logistics industry is not only about cars, vans and aircraft there are other parts of infrastructure that needs technological development and improvement posting, collection, sorting, transport, warehousing, delivery and coda but not least Information Technologies. IT is core. Speed and reliability are key success factors to be able to meet standards and quality and gain profit among competition.It is important to pay special attention to IT area because service industry is fully dependent on it. Companies invest huge amount of money to development and maintenance of their IT infrastructure. As mentioned above IT is one of the key elements for logistics and operations processes. Systems must be accessible and available at all times security is evitable unauthorized access to data and data manipulation must be prevented, to ensure that software is not delivered with defects or too late. Companies have to fight with decreased r evenue and reduce their cost in times of economic crisis but importance of IT technology is so significant that they cannot stop investing in it. other there is a nemesis that they will fall behind and loose their market share.Outsourcing or in other words subcontracting is a way of reduction cost in IT area. Development of new technologies, software or applications goes to another organization. Usually, the company is specialized in software development. Or hosting and maintenance of applications or services are transferred to another company. The decision whether to do in-house or outsource is often based on achieving lower production cost and usage of available resources in better way and focus energy on the core competencies of the business.SummaryModern technology and environment is key to success of the company that helps to maintain or gain competitive advantage. IT is the most important technology factor for logistics business because speed and reliability are equal to su ccess. However, there is an indisputable constant threat of falling behind.Investments to the modernist technologies are evitable and in times of economic crisis are much more important then anytime out front. Company has to decide if it runs internal IT organization or if it outsources most of the services and reduce cost.Legal EnvironmentLegal rules play a role in nearly every aspect of companys operation from state regulations through contracts to treatment of employees. Legal factor is very important because companies work within legislative framework where legislation can either name numerous obligations or can create market conditions beneficial for business.CEP market is regulated by Postal directive applicable in all EU states. Full liberalization process will be completed by 2012 which gives current companies time to strengthen their position, build new networks and get more customers before new competition arrive. CEP market was fully liberalized during 90s and no specia l license or authorization is required in most of the EU countries. Ten states of EU require companies to receive explicit decision of National regulatory authority that is called general authorization that enables them to start operating in those countries but it does not represent a barrier. General authorization document contains several conditions that are related to e.g. confidentiality of correspondence, restrictions on transport of dangerous goods, data protection standards, etc.As I said previously there are social cost for the society that must be balanced by companies obligations in terms of fines, taxes and additional legislations related to regulation of aircraft noise, regulations concerning emission standards, obligations to reduce greenhouse gas that forces companies to invest into more environmentally friendly means of transport.SummaryLegal factor is important for operations of every company. Companies have obligations like directives, taxes and rules that they must be aligned with to be able to operate in the market. Legal factor can either place numerous obligations on the company or can create market conditions beneficial for business. Liberalization is an example of the benefit. Removal of border lines together with liberalization enabled building and strengthening of positions in the logistics market. There are no special and expensive authorizations necessary in CEP industry which is another benefit for companies. On the other hand there are obligations that balance the above benefits in terms of fines, taxes and directives that are mainly related to environment. Companies are forced to invest into environmentally friendly operations.environmental AnalysisTransportation industry causes major impact on the green house gases in the atmosphere. Mobility has increased and brought many indisputable advantages that must be weighed against the social, economic and environment costs it causes. Countries issue legislation that forces companies to reduce emissions.Companies have started implementing projects that help them to find out ways how to reduce pollutions and to be compliant with issued legislation. Transportation companies are dependent on fossil fuels and to reduce their dependency they have to look for commercial vehicles and aircraft powered differently or non-conventionally. Change of vehicle is not the only option that would reduce air pollution there are other ways that companies could take to make their business more efficient and effective, to reduce shipping time, to take uniform approach, to offer climate-neutral products or train employees.Research Development department plays important role in those projects because it helps to come up with new ideas, technologies, procedures and processes.SummaryTransportation industry has great effect on air pollution globally. It is undisputable fact and companies are forced to take on the requirements of governments to reduce their contribution on pollution of the global environment. Companies have started implementing projects that help them fulfill those requirements. Research Development department is key to the success of it.PESTLE SummaryBased on the PESTLE analysis I have identified opportunities and threats that will be taken into account during the SWOT analysis.Opportunity Full liberalization of European postal market that will be finished by 2012 brings new opportunities to increase market share by acquisitions or merges with other logistics companies or newly liberalized companies. Established companies wit big market share, global network and technology have competitive advantage.Opportunity Border lines have been removed within EU and services are more accessible in the whole Europe. Emerging markets represent a potential of rapid economy growth therefore it is an opportunity for companies to enter and establish their brand and image and gain bigger market share.Threat Role of Research Development department in the company is very important. Company has to respond to changes in society quickly not to loose market share and demand for services. Customer satisfaction surveys, market surveys, employee surveys play important role in building companys brand and image in the market.Threat In times of economic crisis economy slowed down and revenue decreased. Reduction of cost is evitable for every company and restructuring or outsourcing are the ways of dealing with it.Threat Social costs represent a responsibility of companies towards society. The affect of transportation and logistics companies on environment is significant and companies role is to decrease those costs by working with more efficient and environmentally friendly technology which is then balanced by larger portfolio of environmental friendly oriented customers. Companies are forced to invest into environmentally friendly operations by fines, taxes and directives placed by governments. Therefore, companies have started implementing projects tha t help them fulfill those requirements.Threat Modern technology and environment is key to success of the company that helps to maintain or gain competitive advantage. IT is the most important technology factor for logistics business because speed and reliability are equal to success. However, there is an indisputable constant threat of falling behind. Investments to the modernist technologies are evitable and in times of economic crisis are much more important then anytime before. The role of Research Development is evitable here.Porters quintette ForcesCourier Express Market is highly competitive market and its growth is directly related to growth of GDP. Customers of logistics companies are demanding. Technology improvements reduce product life cycles, quality awareness among customer is growing and in order to succeed companies are forced to maintain high quality standards.DHL Express has three biggest competitors in CEP market. They are UPS, TNT and FedEx. As you can get word in the Picture 2 below DHL Express has the highest market share of 25% as a single company in Europe. All four major competitors operate internationally and have global network with good and modern technology behind them. The picture below also shows us that third of the European market is dismantled among small and medium sized companies that operates independently.European market portraitCustomers of logistics companies vary from individuals to big industrial or manufacturing companies. All of them expect that the delivery service will be simple and convenient and that the delivery will be on time without any delay and in a good quality. Customers are more and more demanding because range of suppliers is broadening and they are looking for customized and innovative solutions for delivery of their goods.DP DHL Annual Report 2008, p. 58 online Available at www. The range of offered products is wide but could be introduced in three basic categoriesCourier services are fast, door-to- door pick up and delivery services of high-value goods or urgently required documents.Express services are time-sensitive, usually guaranteed services and have delivery time a specific day (in general the next day) and/or specific time.Parcel services are the transport of largely standardized packages with usually non-guaranteed delivery time of 2-3 days (Time-definite and Day-definite)Porters Five Forces mode will help me to analyze five forces that influence the logistics industry and better understand the environment in which DHL Express operates in and competitive advantage the company has or could gain.Threat of New Entrants HIGHCEP market is large and very attractive to business. Everyone needs to deliver package or parcel. Everyone needs to use courier. Logistics industry is important and dominates to the service sector. It is very easy to entry. There are no special legal barriers, patents or licenses necessary to run the business. There are exceptions as described in PESTLE analysis but those exceptions do not represent impossible to achieve requirements. The market is still growing and there is an assumption that will grow further.There are no border lines among members of EU which would threaten new companies to enter the CEP market. Company that wants to succeed in such a competitive environment has to have a good network that enables it to operate on local and international level. Good network requires time and financial investment. High technology standard is must.Companies have to protect themselves from the threats of new entrants therefore it is important for them to find ways to turn disadvantages in their favor. They have to capitalize from their historical experience and try to find better ways to provide their service. Current big players in CEP market are well established leaders that have significant cost advantage that is unavailable for the new entrants. Large companies have buying power that allows them to offer discounts to their cu stomers. Simply, bigger the business is lower average unit cost they are able to produce.Customers loyalty is another important factor that increases barriers to entry for other competitors. Loyal and satisfied customer will be marvelous tempted to go to competitors or new entrants. Established companies usually do business set on long-term partnerships and contracts. The basic rule says that customers get everything they need or want.There are many advantages that economies of scale gives to big corporations but there are also limitations that must be taken into account. Those limitations give competitive advantage to smaller and medium sized companies. Large companies are very complex and with higher complexity the product range is widening. This makes it difficult to succeed and be the best. specialization and innovative ideas are crucial. Large companies are also known for their high level of bureaucracy which gives smaller companies big advantage because they can satisfy custo mer faster and it is what matters in logistics industry. Also large companies have thousands of employees with different labor relations in every country which causes additional legal cost. In slickness of powerful workers union it can decrease power of the company and make their operation more difficult especially in time of restructuring.As I have mentioned modern technology is an important factor that significantly helps to increase market share and creates more barriers for new entrants. Outsourcing or off shoring are possibilities for companies to take advantage of other economies of scale and use their buying power and specialization in favor of further development.SummaryIn summary, logistics market is large and is attractive to business because when GDP grows the demand for services grows. There is no special barrier to entry. In fact, it is very easy to entry. The market is still growing and there is an assumption that will grow further. Successful companies have built net works that enable them to operate on local and international level. Good network requires time and financial investment. High technology standard is must. Historical experience and appearance in the market is an advantage for companies like DHL.Big companies and corporations use economies of scale in their favor. Bigger company can provide higher discount and has lower profit. Customers loyalty is another important factor that increases barriers to entry for other competitors because of long-term partnerships and contracts.On the other hand there are also disadvantages for big companies that must be taken into

Tom Sawyer :: English Literature Essays

Tom SawyerGrowing up in a subatomic familiarity can be hard, I wont be the only on to tell you that, but living in one in the 1800s was tougher. This is especially uncoiled when theres a murdering robber who wants revenge lurking about. But its got its good qualities too, I mean, theres the picnics and the adventures and everybody knows everybody so no ones threatening anybody with their strange presence. This is why The Adventures of Tom Sawyer by Mark Twain display such a realistic life it portrays some(prenominal) the Good and Evil in a little society.Theres Evil in a small town? Isnt that impossible? astonishingly enough, no, its not. A prime example of it comes straight from the book in the character Injun Joe. When we first meet Injun Joe, hes winning part in the despicable crime of grave robbing. Thats bad enough, but he adds on to his sins with a more heinous act murder. If you calm dont believe thats Evil, then maybe his last two extensions are. He starts with a bout of robbery and tallies it all up with a threat to an old woman named Widow Douglas. So you see there is such a thing as iniquity in a graze like Toms home town.But like I said, you also have some good no matter where you go, and this is especially true in the book, too. If you still want to find me at fault, just ask Huck Finn, hed back me up anytime. See, poor Huck, though unwelcome by the city adults, was worshipped by all the local boys and cherished by a few olders here and there. But there was no elder more loving towards him than Widow Douglas, especially after he saved her from Injun Joes wrath. She bestowed upon him the kindest, most generous gift she could think of, and that was the right to telephone her Mother. You cant disagree with me now, if a drunkards son can become the child of a respected family, then theres got to be some humanity in the town, too.Thats all just a story though, right? Nothing like that happens in real life, does it? I beg to differ, and after I support my claim, you probably will, too? Its right here in the town I grew up in, all of it. Our communitys Evil struck when I was little, a mad drunk stormed through a bar and shot and killed three people.

To Have Or Have Not :: essays research papers

To Have and Have NotMichael LindMichael Lind wrote the article To Have and Have not close to the ever-increasing gap between the rich and the poor. He comments with heart and association on the fact that the prosperous are increasing their wealth by taking from the poor. It sounds like and basically is the story of Robin Hood. He writes about the sum total of power the pie-eyed have, segregated work places, the crooked political system, and tax reforms. But what amazes me the most is that he too is part of the overclass. This first hand intimacy of the system gives Lind such a strong base for his argument, and allows the reader to trust his words that much more.Over the last several years in the unify States it has become more and more evident that the gap between the rich and the poor is growing. Not only is the gap growing, but the government is doing very weeny to stop it. Slowly the poor are being shifted away from the center of wealth and being replaced by the already wea lthy. Its a shame how a a few(prenominal) people with large cheque books can run the most powerful country in the world, and yet the general public are being redirected to phone this problem is a minimal and insignificant issue. The truth is that economical and social inequalities have been growing in the United States at an alarming pace. The inequalities exist because the wealthy want to have more, and the power to obtain more To do so people must give up their wealth and thus cause the economic gap. Not only is the United States segregated based on the upper class and lower class, it seems that prejudice is also appearing in a surreptitious manner. Take for example an executive building. Youll notice that everyone working there looks the same. Of course their opinions, value systems, and beliefs may differ, however they are almost always white and mainline protestant. This new and still growing oligarchy is about 20 percent of the population and is evenly spread across every state. What is even more amazing about the American oligarchy is that they pride themselves solely on their individual merit. To them its not because they were born into upper class, nor that they had the opportunity to get an education, but merle on their own IQ, virtue, and genius. Lind uses a great example of this when he says,

Conflicting Desires in A Portrait of the Artist as a Young Man :: Portrait Artist Young Man

Conflicting Desires in A Portrait of the mechanic as a Young Man           In the story, A Portrait of the Artist as a Young Man, written by James Joyce, the main character Stephen Dedalus has many encounters with women. Women and sexuality are major influences on Stephens adolescent life. some other major factor that has an influence on Stephens life is the Church. Women and sexuality conflict with the Church and its beliefs, and that is one of Stephens major problems thus far. Stephen is having a very big individuality crisis, from being a God fearing Catholic to a very hormonal teenager.           As Stephen sits at the adults dinner table for the first time, his father, Mr. Casey and Dante are fighting well-nigh religion and politics in Ireland. As they are arguing, Stephens train of thought leads him to think about Eileen. Eileen Vance was the little girl that Stephen wanted to marry when he was younger. She is expound to have ivory hands and golden hair, which confuses Stephen with the phrases, Tower of bead and House of Gold which is part of the Roman Catholic Litany of Our Lady. Later when Stephen is at school, he over again thinks about Eileen. Stephen gets his first sensual experience from Eileen when she puts her hand into his pocket and touches his hand. Stephen gets quite confused with the terms of the Litany of Our Lady so he starts to associate the Tower of Ivory and House of Gold to Eileen. The way James Joyce describes the scene, She had put her hand into his pocket where his hand was and he had felt how cool and thin and soft her hand was.(43) gives the subscriber the idea that Stephen enjoyed the feeling. The only problem with Eileen was that she was a Protestant and Stephen was a Catholic. Stephen also associates women with the Virgin bloody shame, who was the mother of Jesus Christ. He thinks women as pure, just as Mary was and since he already associated the Tower of Ivory and House of Gold with Eileen, he assumes her to be like the Virgin.           Another influence of women in Stephens life comes from the story The number of Monte Cristo while reading this story, Stephen starts to fantasize about Mercedes.

music in Much Ado About nothing :: essays research papers

In literature, melody can be used both to enhance the mood of the plat and it can be used as an actual part of the plot or story line. In Shakespeares play "Much bunko game About vigour" euphony is used in both scenarios both to set the mood and also as part of the actual story, serving as an event in the play, a necessary part in the sequence of events. The mood that is set by the unison in the play seems to play a significant reference in the progression of the plot in helping the audience become more aware of the characters feelings. Only with the combination of the motives of the medicament is the message of love able-bodied to be portrayed.It is quite obvious how music is able to have an effect on the mood or tone of an event. By playing slow music the audience gets a more solemn picture that otherwise might not have been portrayed to such an extent without the enhancement of the music. Faster music creates a more excited or anticipatory mood. This typecast of music is used as a catalyst or a tool for enduringness in order to trigger emotions or feelings from the audience. It also allows the audience to get in on the feelings of the characters that are not expressed with words. In Shakespeares "Much Ado About Nothing" he uses the music as a part of the picture showry in order to set the mood. In act 1 scene 2 the stage description is "enter Antonios son with a Musician and Attendants." While this might be easy for a play director to portray in performing a play, while reading the play a large part of the effect can be lost. One can hypothesize what type of music would be playing at this point in the play when Leonato is telling his cousins what must be done so "that she may be cleanse prepared for an answer (lines 22-23)". He is trying to undermine the plan that he misunderstands. Leonato is told falsely that Don Pedro intends to pursuit his daughter, Hero.It is up to the reader to decipher what type of music s hould be played at this point of the play and through that what type of mood to set. It can be assumed that a mysterious, or conquering with notes of excitement, music should be played.