Using Via E-commerce to Increase Success for Wingate Systems Working Research Paper

Using Via E-commerce to Increase Success for Wingate Systems Working - Research Paper Example For traditional relationship marketing to work as it should in any organization, all other business parameters also need to be in place. Recently, this has been identified in a forward-looking model as a "holistic, dynamic and dialectical" model. (Chang, 2004) Not surprisingly, this model was developed in an Asian developing economy context. The author noted that local firms in developing countries need to be creative in developing e-business strategies because they are operating in under-developed e-business environments. It that is true for relationship marketing success in developing countries, it should, therefore, be even more valuable to mature organizations operating in mature business environments. Despite the dot-com failures of the recent past, few would doubt that e-business is a main driver of the new and future economy globally. It is also safe to assume that relationship marketing began its development when bricks-and-mortar businesses were able to operate without a substantial Internet presence. Then, it was 'relationship' marketing, and depended on such things as 'personal bankers,' and 'personal shoppers,' and arguably, within each organization that had added the relationship marketing function, it was viewed as a 'must have' but with little relative impact on the bottom line. However, three things entered the business arena that made it paramount for relationship marketing to become both continuous (CRM) and integrated into the business structures. Those three things were the development of digital technologies, the importance of intellectual property, and "customer supremacy," defined as customization of product/service and reduced cycle time. (Chang, 2004)